Policies

PLACING ORDERS

We request that all orders are placed through Catertrax, our online ordering system, at minimum two (2) business days prior to your required delivery date for orders under 50 guests. For catered events with more than 50 guests, we require three (3) days’ notice, at minimum. For orders over 100 guests please provide a minimum of seven (7) business days’ notice, and for custom menus, we require a minimum of two (2) weeks’ notice.

Every effort will be made to accommodate any orders placed after the deadline; however, fulfillment is not guaranteed. Specialty items may require additional notice; please give us a call to discuss.

PICK UPS

Pick up will be scheduled within (4) hours after delivery of your catering order. If you require further information, please contact catering office.

CANCELING ORDERS

Cancellations must be received in a timely manner; we understand that things happen and sometimes are out of your control. We require a minimum of two (2) business days’ notice for catering orders of less than fifty (50) people, and three (3) business days’ notice for orders of up to one hundred (100) people. For catering orders of over one hundred (100+) people, we require at minimum, four (4) business days’ notice

Order cancellations received beyond these timelines are subject to a 25 dollar cancellation fee, along with additional associated charges, if applicable.

PRICING GUIDELINES

All items are priced per person, plus applicable taxes, except where indicated, and are based on a minimum per menu item. Vegetarian options on the menu represent twenty percent of a product mix wherever applicable. Made without gluten, made without dairy, vegan and vegetarian dietary options may be requested for specified guests without additional charge. Requested dietary items will be substituted with the same or alternate products based on availability, and cost. Please contact us for details.

EVENTS ON WEEKENDS AND STATUTORY HOLIDAYS

We are currently requesting a minimum daily spend of 300 dollars (before tax) to avoid added labour charges for weekend catered events. Please refer to “extra services” for server rates.
Events that fall on a statutory holiday will be subject to additional half-time labour charges per hour, per required service staff (minimum of 4 hours each).

LEFTOVER FOOD AND TABLEWARES

In accordance with Food Safety Regulations, no food may be removed from the initial event space and take-home containers will not be provided. Please be advised that food which remains at room temperature for more than 2 hours may no longer be safe to consume.

Please be advised that any catering tableware that is removed or taken to a different location other than the initial event space is not permitted, and missing items will incur replacement fee chargebacks.

EVENT SPACE

Clients are responsible for ensuring access to the delivery destination and that enough space is made available for the food setup. If you are unsure of your space requirements, please contact the catering office and we will be happy to assist you.

EVENT STAFFING

Should a catered event require additional labour such as servers, bartenders or chefs, please refer to the “extra services” section of the menu for rates.

LINEN SERVICE

Table linen is provided on food service tables with all delivered catering, except for menu items identified as “express catering”. For additional linen requirements and pricing please refer to the “extra services” section of the menu.

LOW WASTE EVENT SPACES

Catering provided in the following campus spaces is exclusively served on china. Disposables, and express catering menu items are not available in Low Waste event spaces.

North Campus: Doris Tallon Community Room (NX 111), E Concourse, B 101 Boardroom, T 132 Residence Conference Room, North Residence Dining Hall, Barrett CTI, LRC Concourse.

Lakeshore Campus: A170 Conference Room (formerly Blue Room), L Community Room (L 1017), Lake Café Dining Hall (AB Café), L building Café (2nd floor), BMO Innovation Commons (G Commons), Student Welcome and Resource Centre (WEL 105)

RENTAL SERVICE

Any third-party vendor rental items, such as tableware, equipment, event furniture, upgraded linens, etc., are subject to a 7.5% service charge.

DELIVERY CHARGE

A 10 dollar delivery charge will be applied to invoices that total less than fifty (50) dollars prior to applicable taxes.

EXPRESS CATERING

Menu items marked as “express catering” are served in disposable containers. This service includes delivery, uses disposable serviceware, and does not include linens. Express catering selections cannot be ordered in Low Waste event spaces.

MINIMUM ORDER

For orders below minimum order requirement please contact catering department to determine if additional costs will be incurred. Orders below minimum number will also be available for pick up where applicable (sandwiches, salads, pastries, desserts, and platters).

PICK UP CATERING MENU
We also offer pick up catering option. Any sandwiches, salads, pastries, desserts and platters can be picked up from Food Emporium or Lake Café and 10% discount will be applied.